LuckyHunter Privacy Policy

At Lucky Hunter, we are committed to protecting your personal information and ensuring that your privacy is respected at all times. This Privacy Policy explains how we collect, use, store, and share your personal data when you access and use our services at luckyhunter.com. By registering an account or continuing to use our platform — whether via desktop, mobile browser, or the Lucky Hunter casino app — you acknowledge that you have read and understood this policy. We encourage you to review this document carefully and contact us if you have any questions about how we handle your data.

1. Who We Are

LuckyHunter is operated by Stable Tech N.V., a company registered in Curaçao under company registration number 160129, with its registered address at Scharlooweg 39, Willemstad, Curaçao. We hold a valid gaming licence issued by the Curaçao Gaming Authority (CGA/GCB), licence number OGL/2024/161/0191. As the data controller, we are responsible for the personal information we collect from you through the Lucky Hunter online casino platform. If you need to reach us regarding any privacy concern, you may contact our support team at support@luckyhunter.com.

Please note that Stable Tech N.V. operates multiple brands, including Goldex and JooCasino. Certain data may be shared across these brands where operationally necessary and in compliance with applicable data protection regulations. We ensure that any such sharing is conducted lawfully and transparently.

2. Information We Collect

When you create an account, use our services, or interact with our platform, we may collect the following categories of personal information:

2.1 Registration and Identity Data

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Username, password, and account preferences
• Government-issued identification documents (for KYC/AML verification)
• Proof of address and payment verification documents

2.2 Financial and Transaction Data

• Deposit and withdrawal history and amounts
• Payment method details (card numbers, e-wallet identifiers, cryptocurrency wallet addresses)
• Bonus and promotional activity, including promo codes such as HUNTER1–HUNTER4
• Currency preferences and transaction records

2.3 Technical and Usage Data

• IP address, browser type, device identifiers, and operating system
• Login timestamps and session data associated with your Lucky Hunter casino login
• Pages visited, games played, and time spent on the platform
• App usage data from our native iOS and Android applications

2.4 Communications Data

• Messages sent via live chat or email correspondence with our support team
• Marketing preferences and opt-in/opt-out records
• Responses to surveys, promotions, and feedback requests

3. How We Use Your Information

At LuckyHunter, we use the personal data we collect for the following lawful purposes:

• Account management: We process your data to create and maintain your account, verify your identity, and enable your Lucky Hunter login securely.
• Service delivery: We use your information to provide access to our full suite of games, including slots, live casino, jackpots, and sports betting.
• Payments: We process financial data to handle your deposits, withdrawals, and any applicable refunds. Minimum deposits begin at 20 EUR/USD, and we maintain strict payment security protocols.
• Compliance and verification: We are required by law to verify your identity through KYC procedures. Verification must be completed within 40 days of registration; failure to comply may result in account restrictions.
• Bonuses and promotions: We use your activity data to administer offers such as the Lucky Hunter no deposit bonus, welcome package, reload bonuses, and promo code rewards.
• Responsible gambling: We monitor gameplay patterns to identify potential problem gambling and provide appropriate safeguards.
• Fraud prevention and security: We analyse account behaviour to detect unauthorised access, suspicious transactions, and violations of our Terms and Conditions.
• Marketing: Where you have consented, we may send you promotional communications about new games, bonuses, and exclusive offers at LuckyHunter Casino.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual necessity: Processing is required to fulfil our obligations under the Terms and Conditions you accepted upon registration.
• Legal obligation: We are required to process certain data to comply with anti-money laundering (AML), Know Your Customer (KYC), and gaming regulations.
• Legitimate interests: We may process data to prevent fraud, ensure platform security, and improve our services.
• Consent: Where we rely on your consent — particularly for marketing communications — you retain the right to withdraw it at any time.

5. Sharing Your Data

We at Lucky Hunter do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• Group companies: We may share data with other brands operated by Stable Tech N.V. for operational and compliance purposes.
• Service providers: We work with trusted third-party providers for payment processing, identity verification, customer support, and IT infrastructure. These parties process data only on our behalf and under strict confidentiality agreements.
• Affiliate partners: Our affiliate programme is managed through N1 Partners (affiliates@n1.partners). Limited data may be shared with affiliates solely to track referrals.
• Regulatory authorities: We may disclose your information to licensing bodies, law enforcement agencies, or government authorities when required by law or to protect our legal rights.
• Fraud prevention agencies: We cooperate with third-party fraud detection services to maintain platform integrity.

6. Data Retention

We retain your personal data for as long as your account remains active or as necessary to fulfil the purposes outlined in this policy. Following account closure, we are typically required to retain certain records for a minimum of five years to comply with legal and regulatory obligations. Please note that inactive accounts may be subject to a dormancy fee of 25 EUR per month after 12 months of inactivity, and your account may be locked if we are unable to reach you for a period of two weeks.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by LuckyHunter:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you may request that we delete your personal data.
• Right to restrict processing: You may ask us to limit how we use your data in specific situations.
• Right to data portability: Where technically feasible, you may request your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where we rely on your consent to process data, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at support@luckyhunter.com. We will respond to your request within the timeframes required under applicable law.

8. Cookies and Tracking Technologies

Our Lucky Hunter Casino platform uses cookies and similar tracking technologies to enhance your experience, analyse site traffic, and deliver relevant content. Cookies help us remember your preferences, maintain your session during the Lucky Hunter login process, and measure the effectiveness of our marketing campaigns. You may manage your cookie preferences through your browser settings, although disabling certain cookies may limit the functionality of our services.

9. Security of Your Data

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. At LuckyHunter, we use SSL encryption, secure payment gateways, and multi-factor authentication options to safeguard your data. However, no method of transmission over the internet is entirely secure, and we encourage you to use a strong, unique password for your account and to contact us immediately if you suspect any unauthorised activity.

10. International Data Transfers

As Lucky Hunter operates internationally, your data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we ensure that appropriate safeguards are in place in accordance with applicable data protection legislation. Arbitration for disputes arising under our Terms is conducted in Cyprus.

11. Restricted Jurisdictions

We do not knowingly collect or process personal data from individuals located in jurisdictions where online gambling is prohibited. Our services are not available in a significant number of restricted territories, including the United Kingdom, the United States, Spain, Portugal, and many others as specified in our Terms and Conditions. If you access our platform from a restricted jurisdiction, you do so in violation of our Terms, and we reserve the right to close your account and withhold any funds.

12. Updates to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify you via email or a prominent notice on our platform. We encourage you to review this policy periodically. Continued use of our services following any update constitutes your acceptance of the revised terms. This policy has been in effect since our establishment and applies to all users of the Lucky Hunter Casino platform, including those accessing via the Lucky Hunter app on iOS and Android devices.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please do not hesitate to get in touch with our team. We are available 24/7 via live chat on our website or by email at support@luckyhunter.com. For affiliate-related enquiries, please contact affiliates@n1.partners. We are committed to addressing your concerns promptly and transparently, and we take every privacy matter seriously at Lucky Hunter.